Welcome to The Royal Wells Hotel - Here's what you need to know

Guest Information

Welcome

Let me take this opportunity to welcome you to The Royal Wells Hotel. On behalf of our whole team I would like to wish you a pleasant stay. We hope you find your time with us both relaxing and enjoyable, however if there is anything we can do to make your stay more comfortable, please do not hesitate to contact any member of our team who will be delighted to assist you in any way they can.

Thank you for choosing to stay at The Royal Wells Hotel, Tunbridge

Jonathan Fernandes, General Manager

Ethos

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The Coaching Inn Group has a particular passion for
lovely old historic coaching inns and we have a growing
number of these iconic buildings in our collection.
We have established a reputation for refurbishing,
revitalising and breathing life back into these lovely
inns, creating elegant, comfortable and well-priced
accommodation, tempting menus, relaxed and stylish
bars and coffee lounges where friends, families and
business people can relax and enjoy everything we
have on offer.

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Tunbridge Wells Map

Wi-Fi & Internet Access

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High speed internet access is available in all bedrooms
and public areas within the hotel. There is both wired
and wireless connections available at no extra charge.

To Connect: WiFi
Simply select the ‘Royal Wells Guest WiFi’ on your device
and enter the password ‘Coaching’ to connect.

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GUEST DIRECTORY A- Z

Assistance (24-hr Reception)
For assistance after the main bar and reception are closed please call 07874917136.

Breakfast
Breakfast is served between 7am to 9.30am Monday to Friday and 8am to 10am Saturday and Sunday

Car Parking
Car Parking is allocated at the front of our Hotel.

Checkout
Check out time is 11am

Conference Facilities
Please contact the main reception for further details

Fire Procedures

For your comfort and safety, we ask all guests to familiarise themselves with the fire evacuation procedure and fire exits. Please read the fire notice on the back of the bedroom door.

Luggage Assistance
Please ask Reception for help with luggage or luggage storage at any time during opening hours. Luggage may be stored in the hotel, without charge, for up to six hours after vacating your room.

Medical Assistance

Should you require assistance, please inform reception or call the local doctor’s surgery helpline: 01892 546422. The nearest minor injury unit is Crowborough War Memorial Hospital which is 18 minutes away. For more information please speak to reception.

No Smoking
Please be aware that the hotel, including all bedrooms, are non-smoking. The courtyard has designated areas for smoking. If guests are found to have smoked inside bedrooms, a will be made to cover further cleaning and freshening of the room. Each room is fitted with a smoke detector. Activation will incur further charges to the guest’s account.

Pets

We allow pets in the rooms on the 3rd floor only and in our bar area

Restaurant

Our restaurant hours are:

Monday to Friday 12pm – 3pm 6pm to 9pm

Saturday 12pm to 9pm

Sunday 12pm to 7pm

Booking is advised, please make your booking at reception.

Security
Please ensure that your bedroom windows and doors are closed when you leave the room. We would like to draw your attention to the Hotel Proprietors Act displayed in the reception area and regret to inform you that the hotel cannot be held responsible for the loss or damage to any guest’s property not handed in for safekeeping.

Taxi Service
Please speak to a member of the team who will be more than happy to book this service for you or call taxi line on 01892 322322.

Toiletries
H2K toiletyries are provided in all of our rooms. A limited supply of complimentary common items are available from Reception (i.e. toothpaste, comb, shaving foam, razor, etc).